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TERMS and CONDITIONS
General Bookings
1. CONTRACTING PARTIES
These Terms and Conditions are legally binding between the traveller(s) and EXECUTIVE LIMO LUXURY CAR TRANSPORT L.L.C, herein after referred to as EXECUTIVE LIMO.
2. ACCEPTANCE OF THESE TERMS
PLEASE NOTE: Acceptance of a quotation from EXECUTIVE LIMO constitutes acceptance of these Terms and Conditions which take effect immediately.
3. GENERAL
- 3.1 Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- 3.2 United Arab of Emirates is our country of domicile.
- 3.3 Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- 3.4 If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- 3.5 The cardholder must retain a copy of transaction records and Merchant policies and rules.
4. METHOD OF PAYMENT
- 4.1 We accept payments online using Visa and MasterCard credit/debit card in AED currency.
5. DELIVERY/SHIPMENT POLICY
- 5.1 http://executivelimo.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
- 5.2 Multiple bookings may result in multiple postings to the cardholder’s monthly statement.
6. Chauffeur Services:
- 6.1 EXECUTIVE LIMO will use its best endeavors to procure that the Services are provided in accordance with Good Industry Practice.
- 6.2 EXECUTIVE LIMO shall be entitled to sub-contract the provision of the services.
- 6.3 Whilst EXECUTIVE LIMO shall use its best endeavors to procure that the Chauffeur adheres to all timings specified in the Service Voucher, such obligation shall not be of the essence of the Contract.
- 6.4 Save as otherwise specified in the Contract, the Buyer shall further be responsible for all parking and toll charges incurred in the provision of the Services.
- 6.5 The Chauffeur shall, unless otherwise specifically stated in the Contract, have complete discretion as to the optimum route for the contracted journey, whether or not it is actually the shortest route.
- 6.6 EXECUTIVE LIMO shall not be held responsible for loss or inconvenience arising from the delays in journey durations attributable to traffic or weather conditions or a breakdown of another vehicle (for the avoidance of doubt, a breakdown of a vehicle that does not belonging to EXECUTIVE LIMO).
- 6.7 Whilst EXECUTIVE LIMO shall use reasonable endeavors to procure that the chauffeur adheres to any itinerary specified in the contract, such obligation shall not be of the essence of the contract and EXECUTIVE LIMO shall not be held responsible for loss or inconvenience arising from the delays in journey durations attributable to traffic or weather conditions, breakdown or otherwise. The chauffeur shall accordingly not bound to comply with the passenger(s) request to exceed speed limits.
- 6.8 No one other than the Chauffeur shall be entitled to drive the Vehicle.
- 6.9 In the event of any breakdown of the Vehicle, EXECUTIVE LIMO shall use its best efforts to ensure that an alternative vehicle attends at the earliest opportunity to recommence the provision of the Services.
- 6.10 The Buyer acknowledges and agrees that the Chauffeur shall have the absolute discretion to refuse to transport any Passenger(s) who are under the influence of drugs or alcohol and whose behavior whilst in that state reasonably poses a threat to the Chauffeur, the Vehicle or any other Passenger(s).
- 6.11 EXECUTIVE LIMO reserves the right to procure that the Chauffeur refuses the carriage of luggage if in the Chauffeur’s opinion the weight and volume of the same is excessive.
- 6.12 The Buyer shall indemnify EXECUTIVE LIMO on demand for any damage caused by the Passenger(s) to the interior or exterior of the Vehicle and for all cleaning and valet costs if any Passenger(s) in any unreasonable way causes the cleanliness of the Vehicle to be of an inferior standard than that which prevailed at pick-up time, other than normal wear and tear. save for any damage caused by EXECUTIVE LIMO to the interior or exterior of the Vehicle. The Buyer shall make payment to EXECUTIVE LIMO without set-off (which right is hereby excluded pursuant to these Conditions) within thirty days of the date of issue of a valid invoice of EXECUTIVE LIMO for such charges.
- 6.13 The maximum seating of the Vehicle shall be as determined by EXECUTIVE LIMO and shall not be exceeded.
- 6.14 EXECUTIVE LIMO operates a non-smoking policy in all Vehicles provided by it.
- 6.15 In the event that any passenger(s) in the opinion of the chauffeur are behaving in an aggressive or threatening manner towards them, may terminate that specific journey. Such termination shall not remove the responsibility from the buyer to settle all sums due to EXECUTIVE LIMO for that journey.
- 6.16 It shall be the Passenger(s) sole responsibility to ensure that any seat-belt provided in the Vehicle is worn by them and EXECUTIVE LIMO consequently excludes any liability to the Buyer and/or the Passenger(s) attributable to any such failure.
7. SPECIAL REQUESTS:
Specific requests should be advised at time of booking. Please note that every effort will be made to secure special requests, however; they cannot be guaranteed.
8. TAXES AND GRATUITIES:
Taxes as imposed by city and state governments are included unless otherwise mentioned at the time of quotation.
Gratuities for guides and drivers are not included and are at the discretion of the traveller.
9. PRICES & ARRANGEMENTS:
Prices include planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.
10. EXCLUSIONS:
The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.
11. PAYMENT METHOD:
Payments may be made by the following methods:
- Credit card
- Cheque
- Bank transfer
- Cash
EXECUTIVE LIMO cannot guarantee that all payment methods will be accepted and EXECUTIVE LIMO will therefore advise of the most suitable payment method at the time of deposit.
- 11.1 For payment by credit card EXECUTIVE LIMO reserve the right to charge a levy of up to 3.7%.
- 11.2 Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information.
- 11.3 In addition, EXECUTIVE LIMO also reserve the right to do random checks (including the electoral roll) in order to minimise credit card fraud. As a result of this, before issuing tickets or any other service from EXECUTIVE LIMO we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a signed credit card authorization form.
12. CANCELLATION & REFUNDS:
All cancellations must be received in writing.
- 12.1 Cancellation policies shall be communicated in writing by EXECUTIVE LIMO at the time of quotation.
- 12.2 Cancellations received on or after the specified date in the cancellation policy will be subject to the cancellation charge communicated in the cancellation policy.
- 12.3 Cancellation of airline tickets & hotel bookings will be subject to the refund policy of each individual airline/hotel and may be greater than the percentages above particularly when low cost/net/non-refundable based fares are used.
- 12.4 The purchase of special event tickets is subject to the refund policy of each individual event. Please refer to the specific event policy for details.
- 12.5 If prepayment has been made and then the service is cancelled within agreed cancellation terms, a refund will be made within 15 working days of cancellation, net of any cancellation fees mentioned in the clauses above.
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12.6 Refunds will be done only through the Original Mode of Payment.
EXECUTIVE LIMO reserve the right to charge for financial penalties, fees and losses incurred as a result of cancellation
13. LIMITS ON EXECUTIVE LIMO’S RESPONSIBILITY:
EXECUTIVE LIMO., its employees, shareholders, officers, directors, successors, agents and assigns (collectively EXECUTIVE LIMO), does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Executive Limo companies). All such persons and entities are independent contractors. As a result, EXECUTIVE LIMO is not liable for any negligent or wilful act of any such person or entity or of any third person.
In addition and without limitation, EXECUTIVE LIMO is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time.
- 13.1 In the event of a cancellation or material alteration to the trip as a result of the circumstances as described in this clause EXECUTIVE LIMO may in their sole and absolute discretion:
a) Offer the traveller(s) alternative travel arrangements or products of comparable standard as may be appropriate in the circumstances; or
b) if alternative travel arrangements or products are not offered by EXECUTIVE LIMO, EXECUTIVE LIMO will make a proportional refund of monies paid by the traveller after a minimum of 15 working days.
- 13.2 EXECUTIVE LIMO may charge a reasonable fee to cover the administration costs associated with providing alternative travel arrangements or products.
- 13.3 If a material alteration becomes necessary within a reasonable time prior to the departure date for any reason other than the circumstances described in this clause, EXECUTIVE LIMO will endeavour to offer comparable products or a partial refund of all monies paid by the traveller(s) net of any processing or credit card fees.
14. HEALTH PRECAUTIONS:
Please ensure that you consult your personal physician about medical precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that whilst travelling you carry a valid Yellow Fever certificate.
15. TRAVEL ADVISORIES/WARNINGS:
It is the responsibility of travellers to become informed about the most current travel advisories and warnings by referring to their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
16. TRAVELLERS’ REPRESENTATIONS:
Traveller(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour. EXECUTIVE LIMO reserves the right to remove from the trip, at the sole expense of the traveller, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
17. TRAVEL INSURANCE:
EXECUTIVE LIMO strongly recommends all clients take out comprehensive travel insurance prior to date of travel. This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. EXECUTIVE LIMO cannot be held responsible for any costs arising from such loss or injury.
18. ARBITRATION AGREEMENT:
Any claim arising out of or relating to these Terms and Conditions, to the Limits on EXECUTIVE LIMO’s Responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself or to any products or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum as detailed in these Terms and Conditions. In lieu of a personal appearance at arbitration the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution and except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
19. APPLICABLE LAW AND FORUM:
This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of The United Arab Emirates. It is agreed between EXECUTIVE LIMO and the travellers that all lawsuits against EXECUTIVE LIMO arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of the UAE to the exclusion of the courts of or in any other country or jurisdiction.
